Principal Activities/Responsibilities:

• Applying project management tools and processes to manage diverse resources, both direct reports and other, and ensure successful program implementations.
• Proactively identifying and avoiding potential client problems, as well as opportunities to provide clients with additional value-adding services.
• Formulating creative solutions to client issues and delivering them to clients while assessing risk and providing contingency plans.
• Developing successful client relationships by regularly working directly with all project stakeholders to ensure that the highest level of customer service.
• Continually improving Account Development department efficiency and effectiveness by clearly defining roles and responsibilities of employees, deploying appropriate management tools and systems, and ensuring appropriate staffing and employee skill sets.
• Leading the formulation of new policies and procedures to improve interactions with other departments.
• Designing departmental performance measurement systems and providing regular performance updates and reporting to senior management.
• Working proactively with clients to define and realize new revenue and service opportunities through a structured, regular joint planning process.
• Providing certain forms of program definition, implementation, and technical support to business development staff during sales cycle.
• Providing support to Product Development to ensure identification and successful design, development and deployment of new products or product enhancements.
• Working with EVP, Account Development to identify and prioritize infrastructure development and other software development initiatives. Developing measurement tools to optimize the use of limited development resources against stated development objectives.
• Developing procedures and managing the transmission of billing information (transaction fees, software development, program set-up fees) to Accounting department.

• Four-year university degree, preferably with some background in business administration and information technology.
• Experience in the payment card industry considered a plus, but not required.
• Highly developed leadership and organization skills, with strong foundation of analytical aptitude and appropriate attention to detail and follow-up.
• Demonstrated experience and success in building and managing an organization of at least 6-8 individuals.
• Ability and predisposition to use conceptual skills to recognize problems, opportunities and underlying patterns and relationships.
• Ability to tolerate and manage ambiguity and continuous change.
• Prefer background with some international exposure and demonstrated success in interacting with people of varied cultures and backgrounds.
• Very strong written and verbal communication skills.
• Strong background in project management, including extensive knowledge of project management tools and processes, with demonstrable record of success in managing multiple staff and concurrent complex projects.
• Self-directed individual with high level of energy and stamina, able to simultaneously manage multiple competing tasks.
• Ability to work effectively with all levels of internal and client organizations.
• Extensive Internet skills, to include knowledge of browsers and other Internet software applications and terminology.
• Excellent computer skills, including strong command of Microsoft Word, Excel, Project, and PowerPoint applications. Ability to learn other (including proprietary) applications quickly.
• Demonstrating selling or business development skills within existing client relationships.
• Ability to travel no more than 15% of time, if required.