·         Assist in the development of the IT strategic plan to support the need for improved efficiency and productivity in the organization as well as implementing the technologies that will support operational excellence, customer intimacy, and product leadership.  Implementing the organization, architecture, infrastructure, processes, and training for the IT group enabling it to achieve internal operational excellence.

·         Development and implementation of IT Service operations, including strategic planning, services agreements, data center operation, software development, architecture, infrastructure, organization, contract management, program management, and emerging technologies.

·         Lead the development and implementation of a business process improvement methodology that will assist the organization decrease operating expenses and increase productivity.

·         Lead business process improvement projects to enhance customer service, decrease operational expenditures, and increase customer satisfaction.  Using processes, people, and technologies, analyze and implement the internal IT structure and processes that will enable the department to deliver tangible value from the services provided and from the investments it has made.

·         Focus business process improvement efforts in sales, production, manufacturing, credit and collections best practices, customer invoicing, inventory management, warehouse management, demand processing, and financial performance balance scorecard.

·         Develop and implement change management plans supporting all aspects of management responsibilities, change resistance, communication and training for various projects focusing on better understanding of changes and streamlining changes in systems and processes.

·         Assist in the establishment of a Program Management Office (PMO) responsible for planning, organizing, staffing, and managing IT projects. 

·         Assist in the development of the IT group's Key Performance Indicators (KPI) that will make visible the effectiveness of the services delivered by the group division wide.

·         Manage software change development, testing, and installation of custom-built and packaged software solutions.

·         Develop the processes needed to manage the software development life-cycle for various customized and packaged software systems that can be used division wide to support uninterrupted delivery of software functionality.

·         Ability to manage resources in a multinational environment both from an operational, as well as from a project perspective.

·         Support the Corporate Wide Consolidated Shared Services Strategy for the company.

·         Manage the SLA and OLA with the Shared Service Center.

·         Be a change agent for the group as well as the entire organization by being the role model for change and facilitating transformation through methodology and approach.

Experience Desired
10-15 years practical experience in Consumer Products, Perishable or a Manufacturing industry is desired with progressive management responsibilities developed with a minimum of 5 years in a senior IT management role.

Should have experience managing an IT process organization using ITIL or COBIT process framework methodologies for IT services delivery.  Service delivery using a Service Desk methodology. 

Experience in managing 3^rd party outsources service providers SLAs and OLAs.   

Experience managing a multi-country shared service center for delivery of Release Management and Change Management services to multiple Latin American countries and North America. 

Knowledge Desired
Understanding of sales, quality assurance, accounting and finance, manufacturing, and supply chain is desired.   

Knowledge of ERP solutions (JD Edwards World preferred), CRM solutions (Salesforce.com preferred), barcode scanning technologies (dcLink preferred), and shipping systems (Varsity: Shipsoft preferred).Knowledge of international data communications as well as Latin America based telecommunications LAN/WAN infrastructure support. 

Knowledge of Novell networks, Windows 2003, Active Directory, and MS SQL technologies. 

Support of AS400 and MS Windows servers.  

Essential Physical Requirements: Ability to work in a fast paced and multitasking environment.  Ability to handle detail work assignments.  

Special Requirements
Bilingual preferred.  English / Spanish.  Travel required up to 40%.