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  Technical Support Engineer/Analyst
 
  Company Type: Transaction Processing
  Location: South Florida
  Compensation: Excellent Compensation - Full Benefits
  Languages: Fluent English/Spanish
  Job Code: mk/1633
  Date Posted: Pending
  Description:
 
    Incumbent will be providing Tier 1 and Tier 2 product support to regional customers, internal organizations, support groups and/or distributors. Primary job responsibilities will include the following:
  • Through knowledge with TCP/IP protocols and IP stack implementations.
  • Familiarity with network authentication protocols including PAP, CHAP, and MS-CHAP.
  • Through knowledge in communications networking and systems including Dial-Up.
  • Troubleshoot customer network communications issues by using diagnostic equipment.
  • Provide network systems and/or communications training to customers, VIP's (International Partners) and employees.
  • Assist and/or perform installations of POS (Point-of-Sale) products and solutions.
  • Troubleshoot field network solutions including VeriCentre or other remote application download controllers/concentrators.
  • Provide technical support to VIP's and Customers throughout LAC region.
  • Establish and maintain professional relationships with customers and VIP's technical staff.
  • Keeps abreast of new technology and informs the region of technical advancements.
  • Diagnose software and hardware failures and trouble shoot errors accordingly.
  • Train other staff members as well as external entities on diverse topics, including hardware repair.
  • Test and run certification process for products with wireless communications including GPRS, CDMA and other evolving technologies.
  • Performs other related duties as assigned.
  Requirements:
 
    Essential:
  • Requires Bachelor Degree in Electrical Engineering, Systems Engineering, Computer Science or their equivalent work related experience.
  • This position requires minimum 5-7 years networking experience in communications related field.
  • Requires knowledge with TCP/IP functionality and IP stack protocols and authentication protocols PAP, CHAP.
  • Familiarity with communications equipment including multiplexers, routers, and switches.
  • Knowledge of Hypercom NAC and/or SmartNet equipment is a definite advantage.
  • Use of test equipment such as LAN/WAN protocol analyzers and data- scopes.
    Preferred:
  • Ability to excel in a teamwork environment with emphasis to help the region succeed.
  • Knowledge and experience with modem operation including familiarity with Hayes AT commands, configuration and troubleshooting skills.
  • Hardware and software knowledge of communication equipment is an advantage.
  • Experience working in a customer-facing or customer-service organization.
  • Excellent interpersonal skills with the ability to influence and build support for your ideas within cross-functional departments.
  • Ability and experience providing technical support to customers.
  • Ability to learn and apply hardware repair procedures.
    Languages:
  • Written and verbal fluency in English and Spanish is required.
    Travel:
  • Approximately 30% international and domestic travel is required.
  • Flexible to travel as required with short notice.
    Travel Documents:
  • Applicant must meet requirements to obtain USA Passport.
  • Applicant must meet requirements to obtain Travel Visa(s) as required for travel in USA, Central and South America for attending business meetings, trainings and company events.
  Cover Letter: Please include cover letter with salary requirements when responding.
  Work Authorization: Must have legal residency.
  For consideration include resume as a Microsoft Word attachment or as text and submit to Margaret Kurtzman and reference the job title and reference number.
 
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Last modified November 8th, 2000