Customer Care Project Director     Company Type: Internet Ecommerce   Location: Miami, Florida   Compensation: Competitive - Full Benefits   Languages: Fully bilingual English/Spanish, Portuguese a plus   Job Code: ac/1102   Date Posted: Completed   Description:   Implementing and managing multiple technical and operational systems for the Customer Care Department. The director will oversee Customer Care operations on a global scale supporting and directing regional managers. Typical Decisions: Vendor Selections Corporate policy in relation to customer care Business unit model creation   Requirements:   Four Year College Degree Five years minimum in Customer Service arena, Two years in E-Commerce Required Knowledge Project Management and tools such as MS Project Financial P&L Carnegie Mellon Balanced Scorecard Methodology Modern Customer Care philosophies Technical Integrations Advanced Customer Support Systems Skills Required Capacity to scope a project from implementation to launch Experience in the creation of ROI presentations Ability to execute analytical reports and presentations Comprehensive IT knowledge: IT Project life-cycles System Administration Experience Work-Force Management Software (TCS, Genesys, KANA, etc.) Creation of procedural documents Telecommunications Equipment (ACDs and PBXs)   Cover Letter: Please include cover letter with salary requirements when responding.   Work Authorization: Must have legal residency.   For consideration include resume as a Microsoft Word attachment or as text and submit to Ana Callava and reference the job title and reference number.     [Home]  [About Us]  [Search Process]  [Contact Information] [Current Assignments]  [Completed Assignments]   Send mail to webmaster@corporateadvisors.com with questions or comments about this website. Last modified November 8th, 2000