Manager of Sales Support Latin America     Company Type: Consumer Appliances   Location: South Florida   Compensation: Competitive Salary & Excellent Benefits   Languages: Fully bilingual English/Spanish   Job Code: mk/1165   Date Posted: Completed   Description:   Corporate Functional Title: Manager,Trade Partner Support(TPS) TPS's Primary Function is the entire Order Processing / Order Management process, from start to finish; TPS is an integral part of the "Sales Team," working hand-in-hand with the Regional Sales Managers, and proactively supporting the Trade Partners (i.e.: Customers). Change Agent: With the creation of this new position, "Order Processing" is being decoupled from the Logistics function in order to emphasize the Commercial angle (i.e.: the Customer & Sales). The TPS Manager will lead this transformation. Responsibilities: Responsible for leading, guiding, motivating, coaching, counseling a team of 4-5 non-exempt Account Representatives (order processors). Set Direction for TPS, leading transformation from a "functional" mindset (Logistics), to that of a Trade Partner Support Team, with the Customer as the primary concern. Resources - Determine resources needed, optimal structure & deployment of those resources, along with allocation of duties & responsibilities. Allocation of work within TPS Team. Also, managing workflow & productivity of Account Representatives. Own & posses thorough understanding of the entire Order Management process, from start to finish Problem Resolution is central to TPS; having a mechanism & mind-set in place to resolve availability, billing, delivery problems is key to TPS's success. Thorough knowledge of all relevant Systems (e.g.: SAP), to include reporting. Drive continuous process improvements within TPS Fully integrate TPS in overall Operation Will retain direct responsibility for some TPS line work. Within 6 months, establish a Telesales capability within Trade Partner Support.   Requirements:   Desired Computer Skills: SAP, GQL or other query tools, Word, Excel for spread sheets Fully Bilingual; Fluent in both Spanish & English Experience in the Export business, including the knowledge of entire logistics process, forwarding, working with freight carrier companies, etc. Order processing in some related or similar business Knowledge of Customer Service Knowledge of Sales, Telesales Prior Supervisory Experience and Demonstrated Leadership skills Occasional travel required to visit Customers, Company meetings or Trade Shows. Both domestic & foreign.   Cover Letter: Please include cover letter with salary requirements when responding.   Work Authorization: Must have legal residency.   For consideration include resume as a Microsoft Word attachment or as text and submit to Margaret Kurtzman and reference the job title and reference number.     [Home]  [About Us]  [Search Process]  [Contact Information] [Current Assignments]  [Completed Assignments]   Send mail to webmaster@corporateadvisors.com with questions or comments about this website. Last modified November 8th, 2000